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UNI-CARE |
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At UDP our customers have high expectations. As part of our commitment to meeting these expectations, we have created an end-to-end “assurance policy” that provides total care for all of your UDP products and services. We call it UNI-CARE |
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ANALYSIS AND PROCESSES
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Needs & Workflow Analysis |
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We want your office performing at top efficiency, too. As part of the initial process, our trained sales staff will partner with you to help assess your needs and challenges and to understand your long and short-term goals. Working with you, we will create a cost-effective, tailored remedy suitable for your situation. The result: improved efficiency, smoother processes and reduced costs. |
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Annual Review |
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Business situations and environments are ever-changing. We realize this and understand the need to communicate regularly with our clients. Our staff will coordinate, according to your schedule, annual reviews to ensure that we are providing you with the best services and technologies available. |
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BUSINESS SOLUTIONS
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Equipment and Software |
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UDP offers a range of top quality, field-proven business products from industry leading partners. As a product-diverse dealership we are not limited by one or two manufacturer brands or services. At UDP we are a certified dealer for seven major document technology product lines Selecting from a large range of options, our customers are assured a perfectly customized solution every time. |
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Professional Installation |
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Our installation team promises timely delivery and coordinated installation of all your UDP solutions. Our staff will work with you to schedule a convenient conversion date allowing your office to remain productive during installation. If you’d like, we can even arrange for removal and disposal of your old equipment. |
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Expert Training |
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As part of our UNI-CARE commitment, we provide tailored end-user training at the time of installation. You may also request additional training for new employees or advanced lessons to learn specific functions. |
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CUSTOMER SUPPORT
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Supply Management |
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We promise the supplies we carry are of excellent quality and are kept in our local inventory so that they are immediately available to you, our customer.
If you subscribe to our UNI-CARE Maintenance Agreements, your toner, parts and labor can all be included with your service plan. Furthermore, if you opt into our Total Print Management Program, UDP can proactively manage your supplies for you. |
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One source, One bill |
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Order equipment and supplies as you need them without worrying about individual invoices for each request. We will help simplify your accounting process by consolidating all charges on an itemized monthly or quarterly invoice. |
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Six-Star Service |
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At UDP our service technicians are compensated on their product knowledge. They strive to repair equipment correctly the first time. By concentrating on the quality of our service, we believe fewer calls are generated. This helps reduce customer frustration and improve end-user productivity. |
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Certified IT Support |
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In today’s integrated office environment, it’s important that your document imaging software and office equipment be properly configured for both your environment and your network. Our integration specialists have an in-depth knowledge of our products and software. We work with your IT staff to ensure a smooth upgrade or introduction of new services. Often, we can also answer your questions about connectivity and compatibility over the phone. Either way, our certified technicians are available for on-site or remote support to meet your implementation and ongoing troubleshooting needs. |
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UNI-CARE Customer Guarantee
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We promise: |
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- 98% uptime
- You will be absolutely satisfied with the product quality and performance, or we’ll replace the system at no cost.
- We will meet or exceed your service and support expectation
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